Packet Continuum includes comprehensive support services for long-term management of large numbers of sensors in the field. This is particularly valuable for Service Providers who can focus on optimizing their yber analytics and SOC procedures, while NextComputing manages a wide variety of hardware sensors, all with an identical software stack capable of field upgrades. The range of services includes:

  • Flexible Pricing, including hardware financing and software subscription or site licensing
  • Optimized Platform Specs
    • Based on requirements for Deterministic Real-Time Performance + Low Cost
    • OS, BIOS, Memory, CPU Cores, Hyper-Threads, RAID, Storage, Patch/Vulnerability Updates
  • Common Architecture Flexibility
  • Customer-branded hardware & UI software
  • Customization / Integration
    • Software, Hardware, Cabling, Documentation, Packaging
    • Application Support
    • Example: Legacy Transition Support
  • Configuration Management & Revision Control
  • Sensor Refurbishment, QA, and Regression Testing
  • Supply Chain Logistics
  • Standards-Based Certification
    • Electrical, Vibration, etc
  • Long Term Support Commitment
    • Tier 1/2/3 disciplined policies for ticket escalation/resolution
    • End User Training + Innovative “Train-the-Trainer” techniques